This wiki describes how to resume your CrashPlan Pro backup when it's paused by the IGPP Helpdesk on the server side.


  1. Open the CrashPlan Pro application in the Applications folder.
  2. Click Existing Account.
  3. Enter your AD username and password (as if logging into your email).

  4. For Pro Server address, enter the server address as pictured above.
  5. Click Sign in.
  6. Your backup client should now begin synchronizing.