Please take a few minutes to acquaint yourself with some general services that you might find useful:
- CrashPlan is a backup utility available to most users at IGPP. Backup Service Level Agreement
- CrashPlan continuously backs up to our servers regardless of whether the application is open as long as your computer an internet connection.
- Please read this article for information on how to install CrashPlan: Code42 Cloud Client Setup for MacOS
- You should receive daily notifications from CrashPlan beginning the day after backups begin. If you haven't been receiving notifications, please see this article: CrashPlan Why Havent I Received a Backup Notification Email
- See this article on what files are and aren't backed up and instructions on how to periodically verify that your files are on the server: Code42 CrashPlan Pro - Files Backed Up
- Please be conscious of the permissions of files in your local and network home directory. Files in the root of your home directory are usually viewable to anyone unless specifically set otherwise. The same is true for files in your Public and Sites folders.
- Unless set otherwise, your Desktop, Documents, Downloads, Library, Movies, Music, and Pictures folders are both viewable and writable by you and neither viewable nor writable to other users.
- When you print a document, the default printer will be whichever printer you used last. For example if you print to Printer A and then you print to Printer B, Printer B will be the printer selected by default the next time you make a print. Be aware of the printer you use after receiving a new or upgraded computer. The last printer used may not be the one you're used to.
- No one will ever ask for your password over email or by phone. Never send your password over email and be very wary of emails with links to websites that ask you to enter your password. When in doubt, don't hesitate to contact us.
- There are several different password systems at UCSD and it's important to understand which is which. Please see this article to understand the difference: Account/Password Matrix
- If you reset your IGPP account password, you'll need to change it in your ChronoSync script too.
Virtual Private Network aka VPN
- VPN is required to access your computer from outside the UCSD network. For example, VPN is required to scp, SFTP, ssh, and FUSE into most computers at IGPP.
- For a guide to setting up VPN, see this article: https://blink.ucsd.edu/technology/network/connections/off-campus/VPN/index.html
- Due to security concerns, we strongly advise users not to turn on Web Sharing on their individual computers. For a guide to sharing files, see this article: File Sharing
- VPN is required when connecting from outside the UCSD network to most services on computers at IGPP. (See VPN section for more information.)
Cruise or Low Bandwidth Location
Please let us know if you'll be going on a cruise or an area with low bandwidth so that we can prepare your system ahead of time.
- Your account authenticates with our directory servers. When going on a cruise, it's necessary to have a separate, local account due to an issue with the onboard internet that can sometimes stall authentication.
- For information on creating a local account, see this article: Local vs Mobile Accounts
- For information on what to do when authentication stalls while at sea, see this article: What To Do When Locked Out Of Computer Laptop
- Most systems have a network copy of MATLAB that authenticates with UCSD's servers. Due to an issue with the onboard internet, you may need to purchase and configure your copy with a local license.
- Pause Crashplan Pro backup since CrashPlan runs constantly, even when the application is not open
- To determine if your computer is still under warranty, see this article: Warranty Status
- The IGPP Help Desk can perform warranty repairs on IGPP owned Apple computers
For answers to many other frequently asked questions, check out: IGPP Wiki Home
If you need further assistance, please contact IGPP HelpDesk.