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Description:

The IGPP Help Desk provides a flexible departmental backup solution for desktops and laptops running most major platforms, called CrashPlan.


Scope:

IGPP Helpdesk provides this backup service. However, it is the end user's responsibility to monitor the daily email notification and file selections to ensure that files are properly backed up.

The end user may select which files and folders are backed up, however certain files are omitted by default. For an up-to-date list of which files and folders are backed up, visit:

Code42 CrashPlan Pro - Files Backed Up


Frequency and Retention:

CrashPlan attempts an incremental backup when it detects a file has significantly changed (when supported by OS) or every 15 minutes, whichever is sooner. A high-speed Internet connection is required for backup.

Backups are kept for 90 days.


Storage Quotas:

Each user is provided 300GB reserved for backup using CrashPlan. This is in addition to the 20GB of network home storage. It is the user’s responsibility to monitor and maintain their storage within these quotas.

Upon reaching or exceeding the CrashPlan storage quota, users will be given a 30-day courtesy notice. Users who have an temporary need for more than 300GB of backup space will be charged at a rate of $30 per month per 50GB overage increment after the 30-day courtesy period.

Users who have a need for long-term storage increase may pay for overages at the discounted rate of $380 per year per 1 TB of backup quota.


Term:

Unless prior arrangements are made, CrashPlan accounts are retained but deactivated upon the Help Desk’s receipt of a separation notice from HR or at the date specified by a visitor’s sponsor. Archives are deleted 90 days after deactivation.


Troubleshooting:

Issues that you encounter with backup and CrashPlan should be reported to the IGPP Help Desk by e-mail at igppticket@ucsd.edu, or via phone at ext. x41753. The IGPP Help Desk’s standard operating hours are M-F 8am – 5pm.


Acknowledgement:

By using departmental backup, you agree to adhere to the above.




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