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An Introduction to the IGPP Helpdesk

Jeff Roberts updated September 8 at 4:48 PM

Introduction

Welcome to IGPP! The IGPP Helpdesk will be the first stop for many of your computing needs. We offer services such as computer troubleshooting, data backup, software and account management, and more.

For our users, we offer two levels of service: basic services for our Self-Managed users and advanced support for our Managed users.

General Information

Hours of Operation: Monday thru Friday, 9am-5pm

Location: IGPP 4000 bldg. #4112

Email: igppticket@ucsd.edu
Phone: (858) 534-1753
Website: http://igpp.ucsd.edu/computing

Levels of Service

IGPP Helpdesk offers two levels of tiered service for your computer. These are self-managed and managed. Below is a list of some of the services we offer:


Self-managed featured services


-wire and wireless network access
-network shared printers.
-a 20 GB network Account Password Types that gives access to services and resources.
-two web spaces to share files and host websites.
-access to lab machines in the Barnyard lab (Munk bldg.)
-300 GB of data backup: self-restore your data with a few easy clicks
-online resource articles to help you manage your computer: https://igppwiki.ucsd.edu/groups/publichelpwiki/

Managed featured services

All of the above, and also:
-remote and onsite Helpdesk support for your computer
-additional software such as Microsoft Office 2016 and Adobe Creative Suite.
-remote management: receive application updates and patches through the Internet
-Self-Service: Our application to let you install common software, printers, and patches at your own convenience

For a full list of features/SLAs/conditions, please visit https://igppwiki.ucsd.edu/wiki/find?tags=sla

Getting Started

Most new users will need two things to get started:
-registering their computer for network access and/or management.
-an IGPP OpenDirectory (OD) account to access IGPP resources

If you have a computer that needs network access, fill out our New Node Registration form at: http://igpp.ucsd.edu/computing/forms/nodereg
If you need a user account, fill out an Account Request form at: http://igpp.ucsd.edu/computing/forms/adduser
Dead equipment you'd like to get rid of? Fill out our Surplus Sales form at: http://igpp.ucsd.edu/computing/forms/surplus
Did you inherit a computer from a previous user? If so, please fill out a user change form at http://igpp.ucsd.edu/computing/forms/userchange

For general help requests, please fill out our Helpdesk form: http://igpp.ucsd.edu/computing/forms/help
For a complete list of specific services we provide, please visit SLA.

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